Service leadership : tools to assess knowledge, attitude and behavior /

How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right"...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Shek, Daniel T. L. (Editor ), Zhu, Xiaoqin (Editor of Service leadership) (Editor ), Lin, Li (Editor of Service leadership) (Editor ), Merrick, Joav, 1950- (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Nova Science Publishers, [2019]
Colección:Public health: practices, methods and policies.
Temas:
Leadership > Social aspects.
Leadership > Psychological aspects.
Service industries.
Leadership > Aspect social.
Leadership > Aspect psychologique.
Services (Industrie)
EDUCATION / Higher.
Service industries
Leadership > Social aspects
Service learning
China > Hong Kong
Acceso en línea:Texto completo
Descripción
Sumario:How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
Descripción Física:1 online resource.
Bibliografía:Includes bibliographical references and index.
ISBN:9781536148534
1536148539

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