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The convenience revolution : how to deliver a customer service experience that disrupts the competition and creates fierce loyalty /
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Shippensburg, PA :
Sound Wisdom,
[2018]
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | EBSCO_on1056710994 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 181012s2018 pau ob 001 0 eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d N$T |d YDX |d OCLCF |d K6U |d OCLCQ |d OCLCO |d LUU |d OCLCQ |d OCLCO | ||
| 020 | |a 9781640950535 |q (electronic book) | ||
| 020 | |a 1640950532 |q (electronic book) | ||
| 020 | |z 9781640950528 | ||
| 035 | |a (OCoLC)1056710994 | ||
| 050 | 4 | |a HF5415.5 |b .H95 2018 | |
| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 041000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 042000 |2 bisacsh | |
| 072 | 7 | |a BUS |x 085000 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Hyken, Shep, |e author. | |
| 245 | 1 | 4 | |a The convenience revolution : |b how to deliver a customer service experience that disrupts the competition and creates fierce loyalty / |c Shep Hyken. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Shippensburg, PA : |b Sound Wisdom, |c [2018] | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on October 15, 2018). | |
| 520 | |a When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer loyalty. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Consommateurs |x Fidélité. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1792829 |z Texto completo |
| 938 | |a EBSCOhost |b EBSC |n 1792829 | ||
| 994 | |a 92 |b IZTAP | ||