Tabla de Contenidos:
  • The importance of effective communication in healthcare
  • Body language exposed
  • The emotionally intelligent and emotionally competent nurse
  • Mindful conversations
  • Mind over matter
  • Impromptu scripting, phrasing, and acronyms
  • Interprofessional coaching conversations
  • Improving patient experience
  • Fostering a healthy workplace environment
  • Organizational culture and behavior.