Reference and information services : an introduction /

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available s...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Cassell, Kay Ann (Autor), Hiremath, Uma (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2018.
Edición:Fourth edition.
Temas:
Reference services (Libraries)
Electronic reference services (Libraries)
Reference books > Bibliography.
Electronic reference sources > Directories.
Bibliothèques > Services de référence.
Bibliothèques > Services de référence électroniques.
Ouvrages de référence électroniques > Répertoires.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Electronic reference sources.
Reference books.
Directory
directories.
Bibliographies.
Directories.
Répertoires.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction to reference and information services
  • Determining the question : in-person, telephone, and virtual reference interviews
  • Finding the answer : basic search techniques
  • Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
  • Answering questions about anything and everything : encyclopedias
  • Answering questions that require handy facts : ready reference sources
  • Answering questions about words : dictionaries, concordances, and manuals
  • Answering questions about events and issues, past and present : databases (and indexes)
  • Answering questions about health, law, and business : special guidelines and sources
  • Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
  • Answering questions about the lives of people : biographical information sources
  • Answering questions about government and related issues : government information sources
  • When and how to use the internet as a reference tool
  • Readers' advisory services / Cindy Orr
  • Reference services for children and young adults / Sujin Huggins
  • Information literacy in the reference department
  • Ethics in reference / Diana Floegel
  • Selecting and evaluating reference materials
  • Reference as programming
  • Managing reference departments
  • Assessing and improving reference services
  • Reference 2.0
  • The future of information service.

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