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98 Opportunities to Improve Management in Government.
98 Opportunities to Be a 100 Percent Better Government Manager Government managers face myriad challenges every day. Whether dealing with an ever-shrinking pool of resources or the threat of sequestration and shutdowns, the government manager must work to maximize staff performance to meet mission o...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oakland :
Berrett-Koehler Publishers, Incorporated,
2014.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Intro; Title Page; Copyright; About the Author; Contents; Preface; Acknowledgments; PART ONE: FOR SUPERVISORS; Chapter One: Dealing with People Day-to-Day; 1. Improving communication; 2. Managing time and attendance; 3. Managing knowledge; 4. Dealing with reasonable accommodation issues; 5. Implementing the principle of reliable consequences; Chapter Two: Managing Performance; 6. Tracking and analyzing your work; 7. Writing performance standards; 8. Giving feedback; 9. Appraising your employees; 10. Implementing a rewards and recognition program; Chapter Three: Working with Unions.
- 11. Understanding unions12. Knowing your legal obligations; 13. Knowing your contractual obligations; 14. Not taking it personally; 15. Knowing the worst that could happen; Chapter Four: Addressing Problem Situations; 16. Dealing with difficult and problem people; 17. Adopting the right philosophy; 18. Fighting fear; 19. Holding the line; 20. Using leverage to your advantage; 21. Handling poor performers; 22. Dealing with insubordination; 23. Addressing chronic lateness; 24. Stopping leave abuse; 25. Dealing with people who donâ#x80;#x99;t give it their all; 26. Standing up to bullies.
- 27. Getting the attention of people who are loud and opinionated28. Handling cynics; 29. Helping good people who are struggling; 30. Addressing alcohol and drug abuse; 31. Responding when you disagree with management; Chapter Five: Coping with the Politics; 32. Being careful about what you say; PART TWO: FOR MANAGERS; Chapter Six: Developing the Right People Systems and Programs; 33. Implementing an effective hiring program; 34. Onboarding new employees; 35. Choosing work-life and wellness programs; 36. Making the most of telework; 37. Managing alternative work schedules.
- 38. Offboarding peopleChapter Seven: Improving Your Performance; 39. Recognizing the importance of organizational systems; 40. Aligning your systems; 41. Setting up a performance management system; 42. Establishing goals and objectives; 43. Developing metrics; 44. Managing expectations; 45. Dealing with impossible expectations; 46. Having the right information; 47. Measuring your productivity; 48. Measuring your effectiveness; 49. Using visual performance management; Chapter Eight: Optimizing Your Resources; 50. Getting the biggest bang for your buck when hiring.
- 51. Having the right number of employees52. Managing your average daily rate; 53. Improving your average grade; 54. Ensuring you have the right number of supervisors; 55. Using temporary employees; 56. Using contractors; 57. Using overtime; 58. Managing your overhead; 59. Managing your non-payroll; 60. Scrutinizing your travel; 61. Overseeing your workersâ#x80;#x99; compensation program; PART THREE: FOR LEADERS; Chapter Nine: Developing Supervisors and Managers; 62. Recognizing that supervisors and managers are key; 63. Deciding between coaches and supervisors.