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|a Watson, Nancy T.
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|a Conflict Management and Dialogue in Higher Education :
|b a Global Perspective (2nd Edition).
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|a Charlotte, NC :
|b Information Age Publishing,
|c 2017.
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|a Cover -- Series page -- Conflict Management and Dialogue in Higher Education -- Library of Congress Cataloging-in-Publication Data -- Contents -- Foreword -- Prelude and Book Organization -- Acknowledgments -- SECTION I: Defining Conflict -- Chapter 1: Why Focus on Managing Conflict? -- Chapter 2: Realities About Conflict -- Chapter 3: Unique Attributes Around Conflict in Higher Education -- SECTION II: Skills for Managing Conflict -- Chapter 4: Personal Skills Required to Be a Good Conflict Manager -- Chapter 5: Dialogue As a Conflict Management Strategy
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|a Chapter 6: Mediation Skills in Managing ConflictSECTION III: Scholarship on Managing Conflict -- Chapter 7: Conflict Management in Higher Education -- SECTION IV: Personnel and Programs in Managing Conflict -- Chapter 8: Conflict Management From a Practitioner Perspective -- Chapter 9: Unit Leadersâ#x80;#x99; Responsibilities With Conflict -- Chapter 10: Conclusion and the Way Forward -- Glossary
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|t Conflict Management and Dialogue in Higher Education : A Global Perspective (2nd Edition).
|d Charlotte, NC : Information Age Publishing, ©2017
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