Tabla de Contenidos:
  • Part 1: Theoretical and methodological approaches
  • 1. Interactional sociolinguistics
  • 2. Conversational analysis
  • 3. Critical discourse studies
  • 4. Linguistic ethnography
  • 5. Corpus linguistic
  • 6. (Im)politeness theory
  • 7. Rapport management
  • 8. Social constructionism
  • 9. Communities of practice
  • 10. Genre theory
  • Part 2: Different workplace settings
  • 11. Corporate settings
  • 12. Language in blue-collar workplaces
  • 13. Language in legal settings
  • 14. Service encounters
  • 15. Call centre discource
  • 16. Genetic counseling
  • Part 3: Key areas of workplace talk
  • 17. Directives in workplace discource
  • 18. Relational talk at work
  • 19. Humour in the workplace
  • 20. Workplace narratives
  • 21. Miscommunication at work
  • 22. Conflicted talk
  • 23. Argumentation in the workplace
  • 24. Interpreting in the workplace
  • Part 4: Identity in the workplace
  • 25. Gender and the workplace
  • 26. Leadership
  • 27. Intercultural communication in the workplace
  • 28. Identity in the workplace in a context of increasing multilingualism
  • 29. Men's talk in women's work: doing being a nurse
  • 30. Professional identity construction: cabin crew discourse
  • Part 5: Applications
  • 31. Vocational education
  • 32. Gender, language, and leadership: enabled women leaders
  • 33. Language preparation for internationally educated professionals
  • 34. Language learning on-the-job.