Libraries and key performance indicators : a framework for practitioners /

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Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Appleton, Leo (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge, MA : Chandos Publishing, an imprint of Elsevier, [2017]
Colección:Chandos information professional series.
Temas:
Public libraries > Evaluation.
Libraries > Middle East.
Bibliothèques publiques > Évaluation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Libraries
Public libraries > Evaluation
Middle East
Acceso en línea:Texto completo
Tabla de Contenidos:
  • What do KPIs have to do with libraries?
  • A brief history of evaluation and performance measurement in libraries
  • Developing a culture of performance measurement
  • Performance measurement in the digital age
  • Quantitative methods of performance measurement
  • Qualitative methods for performance measurement
  • Mixed methods for performance measurement
  • An overview of key performance indicators
  • How can KPIs be used in performance measurement?
  • Case studies
  • Using KPIs in your library and information service
  • Final reflection performance measurement and performance indicators.

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