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00000cam a2200000Ii 4500 |
| 001 |
EBSCO_ocn987910741 |
| 003 |
OCoLC |
| 005 |
20231017213018.0 |
| 006 |
m o d |
| 007 |
cr cnu|||unuuu |
| 008 |
170524r20162004enka ob 001 0 eng d |
| 040 |
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|a N$T
|b eng
|e rda
|e pn
|c N$T
|d IDEBK
|d N$T
|d TYFRS
|d OCLCF
|d OCLCQ
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|d OCLCQ
|d VLB
|d K6U
|d OCLCO
|d OCLCQ
|d SFB
|d OCLCQ
|d OCLCO
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| 019 |
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|a 992366110
|a 1004368108
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| 020 |
|
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|a 9781351919012
|q (electronic bk.)
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| 020 |
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|a 1351919016
|q (electronic bk.)
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| 020 |
|
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|a 9781315249421
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| 020 |
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|a 1315249421
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| 020 |
|
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|z 9780566085383
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| 029 |
1 |
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|a AU@
|b 000069006034
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| 035 |
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|a (OCoLC)987910741
|z (OCoLC)992366110
|z (OCoLC)1004368108
|
| 050 |
|
4 |
|a HF5415.5
|b .C6636 2016
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| 072 |
|
7 |
|a BUS
|x 082000
|2 bisacsh
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| 072 |
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|a BUS
|x 041000
|2 bisacsh
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|a BUS
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|2 bisacsh
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| 082 |
0 |
4 |
|a 658.8/12
|2 23
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Cook, Sarah,
|d 1955-
|e author.
|
| 245 |
1 |
0 |
|a Measuring customer service effectiveness /
|c Sarah Cook.
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| 264 |
|
1 |
|a London ;
|a New York :
|b Routledge,
|c 2016.
|
| 300 |
|
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|a 1 online resource :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 500 |
|
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|a Originally published 2004 by Ashgate.
|
| 588 |
0 |
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|a Online resource; title from PDF title page (EBSCO, viewed June 5, 2017).
|
| 504 |
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a 1. The business case for measurement -- 2. Preparating to measure customer service -- 3. Qualitative customer service measurement methods -- 4. Quantitative research methods -- 5. Measuring internal service quality -- 6. Benchmarking -- 7. Analysing and communicating the results -- 8. Acting on results.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
|
0 |
|a Customer services
|x Quality control.
|
| 650 |
|
0 |
|a Customer services
|x Evaluation.
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| 650 |
|
0 |
|a Customer services
|x Management.
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| 650 |
|
6 |
|a Service à la clientèle
|x Évaluation.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Gestion.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Qualité
|x Contrôle.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer services
|x Evaluation
|2 fast
|
| 650 |
|
7 |
|a Customer services
|x Management
|2 fast
|
| 650 |
|
7 |
|a Customer services
|x Quality control
|2 fast
|
| 776 |
1 |
|
|z 9780566085383
|z 9781138256200
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1520132
|z Texto completo
|
| 938 |
|
|
|a EBSCOhost
|b EBSC
|n 1520132
|
| 938 |
|
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|a ProQuest MyiLibrary Digital eBook Collection
|b IDEB
|n cis38211809
|
| 938 |
|
|
|a Taylor & Francis
|b TAFR
|n 9781315249421
|
| 994 |
|
|
|a 92
|b IZTAP
|
