Successful enquiry answering every time : thinking your way from problem to solution /

"Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. When people want to satisfy their immediate curiosity they're much more...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Buckley Owen, Tim, 1948- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Facet Publishing, 2017.
Edición:"The seventh edition of Tim Buckley Owen's classic Success at the enquiry desk, fully revised and updated."
Temas:
Reference services (Libraries) > Great Britain.
Libraries > Customer services > Great Britain.
Information services > Great Britain > Quality control.
Information retrieval.
Public services (Libraries) > Great Britain.
Information Storage and Retrieval
Bibliothèques > Services de référence > Grande-Bretagne.
Bibliothèques > Services aux usagers > Grande-Bretagne.
Services d'information > Grande-Bretagne > Qualité > Contrôle.
Recherche de l'information.
information retrieval.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Information retrieval
Information services > Quality control
Libraries > Customer services
Reference services (Libraries)
Great Britain
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction: Why thinking skills matter
  • Eight essential thinking skills for successful enquiry answering
  • 1. What do they really want?
  • 2. Why remote enquiry handling is different
  • 3. Getting started
  • 4. Smarter searching
  • 5. Help! Everything's going wrong
  • 6. Success! Now let's add some value
  • 7. Don't just give me another reading list!
  • 8. Choosing your toolkit
  • Index.

Ejemplares similares