Institutional interaction : studies of talk at work /

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It was not until the 1960s, that a systematic science to study conversation and interaction started to develop. This text focuses on talk and interaction in institutional contexts, i.e. contexts where the interacting parties orient to the goal-rational, institutionalised nature of their action.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Arminen, Ilkka (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Routledge, 2016.
Colección:Directions in ethnomethodology and conversation analysis.
Temas:
Conversation analysis.
Corporations > Sociological aspects.
Business communication.
Analyse de la conversation.
Communication dans l'entreprise.
PSYCHOLOGY > Social Psychology.
Business communication
Conversation analysis
Corporations > Sociological aspects
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Conversation analysis and its applications
  • 2. Institutional interaction
  • 3. Analytic procedures
  • 4. Encountering a client
  • 5. Classrooms and the transmission of knowledge and expertise
  • 6. Strategic interaction
  • 7. Negotiation
  • 8. Information systems and organizational interaction
  • 9. Toward applied conversation analysis.

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