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EBSCO_ocn974040343 |
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|a 9781536107906
|q (pdf)
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|a 1536107905
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|z 9781536107623 (softcover)
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|a 658.4/013
|2 23
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| 049 |
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|a UAMI
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| 245 |
0 |
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|a Service quality (SQ) :
|b perspectives, management and improvement strategies /
|c editor, Arthur Collins.
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| 264 |
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1 |
|a Hauppauge, New York :
|b Nova Science Publishers, Inc.,
|c [2017]
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| 300 |
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|a 1 online resource.
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b n
|2 rdamedia
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| 338 |
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|a online resource
|b nc
|2 rdacarrier
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| 490 |
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|a Business issues, competition and entrepreneurship
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| 500 |
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|a Includes index.
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0 |
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|a Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index.
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| 588 |
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|a Description based on print version record and CIP data provided by publisher.
|
| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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0 |
|a Customer services
|x Management.
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| 650 |
|
0 |
|a Strategic planning.
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| 650 |
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|a Consumer satisfaction.
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| 650 |
|
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|a Service à la clientèle
|x Gestion.
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| 650 |
|
6 |
|a Planification stratégique.
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| 650 |
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6 |
|a Consommateurs
|x Satisfaction.
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
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| 650 |
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7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
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| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Consumer satisfaction
|2 fast
|
| 650 |
|
7 |
|a Customer services
|x Management
|2 fast
|
| 650 |
|
7 |
|a Strategic planning
|2 fast
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| 700 |
1 |
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|a Collins, Arthur,
|d 1964-
|e editor.
|
| 776 |
0 |
8 |
|i Print version:
|t Service quality (SQ)
|d Hauppauge, New York : Nova Science Publishers, Inc., [2017]
|z 9781536107623
|w (DLC) 2016058979
|
| 856 |
4 |
0 |
|u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1477852
|z Texto completo
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