Effective difficult conversations : a step-by-step guide /

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Soehner, Catherine (Autor), Darling, Ann (Ann L.) (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago : ALA Editions, an imprint of the American Library Association, 2017.
Temas:
Library personnel management > Handbooks, manuals, etc.
Conflict management > Handbooks, manuals, etc.
Communication in library administration > Handbooks, manuals, etc.
Business communication > Handbooks, manuals, etc.
Interpersonal communication > Handbooks, manuals, etc.
Bibliothèques > Personnel > Direction > Guides, manuels, etc.
Gestion des conflits > Guides, manuels, etc.
Communication dans l'administration des bibliothèques > Guides, manuels, etc.
Communication dans l'entreprise > Guides, manuels, etc.
Communication interpersonnelle > Guides, manuels, etc.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Business communication
Communication in library administration
Conflict management
Interpersonal communication
Library personnel management
Electronic books.
Handbooks and manuals
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Difficult conversations defined
  • Getting clear
  • Gathering resources
  • Clarifying the message
  • During the conversation
  • You're not finished until you write it up
  • Keep up the good work
  • Coworkers
  • A brief note about change management
  • Managing up: how to have difficult conversations with your boss.

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