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Rethinking Reputational Risk: How to Manage the Risks that can Ruin Your Business, Your Reputation and You.
Provides a new perspective on the true nature of reputational risk and damage to organizations and traces its root causes in individual and collective human behaviour.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Kogan Page : Kogan Page,
2017.
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| Colección: | Business professional collection
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Fitzsimmons, Anthony. | |
| 245 | 1 | 0 | |a Rethinking Reputational Risk: How to Manage the Risks that can Ruin Your Business, Your Reputation and You. |
| 264 | 1 | |a [Place of publication not identified] : |b Kogan Page : |b Kogan Page, |c 2017. | |
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| 505 | 0 | |a Foreword; Preface; Part One Rethinking; 01 Introduction; Learning from crises; Anthony's story; Derek's story; Combining our insights to reveal hidden truths; Why study crises?; Outsiders can see more clearly than insiders; What is in it for whom?; 02 Reputation basics; What is a reputation?; How is a good reputation valuable?; The unrecognized role of heuristics; Systems One and Two; The value of a good reputation; Whose reputation is it anyway?; 03 How reputations are lost; Stakeholders in crises; Confidentiality evaporates in a crisis; Crises as a public stress-test of leaders | |
| 505 | 8 | |a Crisis dynamicsThe trigger; Stakeholders and media engage; The back story; Leaders are not necessarily trusted; As stories develop, reputations evolve; 04 What is reputational risk?; Cognitive biases and their consequences; How cognitive biases and heuristics lead us astray; A better definition of reputational risk; Follow those root causes; Latent weaknesses incubate slowly; Turner's innovative equation; Lessons from Three Mile Island; Complex systems fail in complex ways; 'Normal' accidents; Overconfidence and optimism; The role of human error; The problem of systemic weakness | |
| 505 | 8 | |a Enter the Swiss cheese model05 The hole in classical risk management; Where 'three lines of defence' fails; Normal human behaviour; The hole in classical risk management; The 'Swiss cheese' model has a hole!; Boards in the dark: unknown knowns and the risk glass ceiling; Unwanted incentives affect risk managers; Protecting chief risk officers; 06 Stakeholder behaviour; How does this work in practice?; Reputational capital and reputational equity; Unduly good reputations; Stakeholders in peacetime; Stakeholders in a crisis; Insiders are stakeholders too; Licence to operate | |
| 505 | 8 | |a Stakeholder expectationsIf stakeholders overestimate you; Stakeholders' unreasonable expectations; Owners and their proxies; Regulators: stakeholders with multiple agendas; 07 Risks from failing to communicate and learn; Upward communication failures; Downward communications failures; Communication across the organization; Risk blindness; Failure to learn; 08 Character, culture and ethos; Character; Culture; Cultural leadership; Failure to embed the desired culture throughout the organization; 09 Incentives; Financial incentives: bonuses; Do large bonuses work?; Penalties | |
| 505 | 8 | |a Non-financial incentivesNotes; 10 Complexity; 11 Board composition, skill, knowledge, experience and behaviour; Insufficient understanding; Blindness from cultural maps, rules, taxonomies and social norms; Diversity and skewed boards; Biases, heuristics, board dynamics and challenge; 12 Risks from strategy and change; Strategy development; Risks from large projects and change: the planning fallacy; Risks from inadequate crisis strategy, planning, practice and management; 13 Incubation and complacency; Incubation can be surprisingly long; Complacency; Hubris | |
| 505 | 8 | |a 14 The special role -- and risks -- of leaders | |
| 520 | |a Provides a new perspective on the true nature of reputational risk and damage to organizations and traces its root causes in individual and collective human behaviour. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Risk management. | |
| 650 | 0 | |a Reputation. | |
| 650 | 2 | |a Risk Management | |
| 650 | 6 | |a Gestion du risque. | |
| 650 | 6 | |a Réputation. | |
| 650 | 7 | |a risk management. |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Reputation |2 fast | |
| 650 | 7 | |a Risk management |2 fast | |
| 650 | 7 | |a Prestige |2 gnd | |
| 650 | 7 | |a Risikomanagement |2 gnd | |
| 700 | 1 | |a Atkins, Derek. | |
| 776 | 0 | 8 | |i Print version: |a Fitzsimmons, Anthony. |t Rethinking Reputational Risk: How to Manage the Risks that can Ruin Your Business, Your Reputation and You. |d [Place of publication not identified] : Kogan Page : Kogan Page, 2017 |z 9780749477363 |z 0749477369 |w (OCoLC)950958763 |
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