Catalogs, services and portfolios an ITSM success story /

High-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviours to meet new challenges as effectively as they would change technology. Based on the real-life experiences of the author and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: McLean, Daniel (ITSM Consultant)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014
Temas:
IT infrastructure library.
IT infrastructure library
Information technology > Management.
Support services (Management)
Organizational change > Management.
Organizational change.
Technologie de l'information > Gestion.
Services de soutien (Gestion)
Changement organisationnel.
Organizational change > Management
Information technology > Management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1: Don't Fall Under the Bus
  • 2: Strange Bedfellows
  • 3: Don't Confuse me with Facts
  • 4: Blind me with Science
  • 5: The Joy of Conflicts
  • 6: Masters of the Universe
  • 7: How Hard Can it Be?
  • 8: Chow Fun
  • 9: Help I Need Something
  • 10: Don't Peek Behind the Curtain
  • 11: Know What you Don't Know
  • 12: A Fool With a Tool is Still a Fool
  • 13: Boiling the Ocean, a Spoonful at a Time
  • 14: Change is Hard
  • 15: No Good Deed Goes Unpunished.

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