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Manager's Guide to Bullies in the Workplace : Coping with Emotional Terrorists.
As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager's Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor D...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Rothstein Publishing,
2016.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Table of Contents; Preface; Part 1: Bullies and Emotional Terrorists; 1.1 Emotional Terrorists: Extreme Bullies; 1.1.1 Emotional Terrorism; 1.1.2 Emotional Terrorism at Work; 1.2 Attributes and Behaviors of the Emotional Terrorist; 1.2.1 Warning Signs; 1.2.2 Mis-informants/Liars; 1.2.3 Time Bullies; 1.2.4 Bullies Resist; 1.3 Understanding How Bullies Exploit Emotions; Part 2: Dealing with Bullies And Emotional Terrorists; 2.1 Starting Out: Preparing to Deal With a Bully; 2.2 Understanding Feelings; 2.2.1 Tension; 2.2.2 Boundaries; 2.2.3 Acute Stress Reactions.
- 2.2.4 Grief2.2.5 Avoidance; 2.2.6 Inflexibility; 2.2.7 Neutrality and Groundedness; 2.2.8 Conflict; 2.3 Managing Emotions at Work; 2.3.1 Guidelines for Managing Emotions at Work; 2.3.2 Learn How to Be In The Presence Of Emotions; 2.4 Become Fluent In a New Way of Communicating; 2.5 Understand What It Takes to Manage or Deal with a Bully; 2.5.1 Managing an Emotional Terrorist: Snakes in the Schoolyard; 2.5.2 Applying the Snakes in the Schoolyard Model to a Business; 2.5.3 Tips For Dealing With Bullies And Emotional Terrorists.
- 2.5.4 Conducting a Meeting Or Interview With a Bully Or an Emotional Terrorist2.6 Become an Excellent Manager in a World of Challenges; 2.6.1 Step 1: Decide ; 2.6.2 Step 2: Prepare Yourself; 2.6.3 Step 3: Establish Your Own Support System; 2.6.4 Step 4: Prepare the System; 2.6.5 Step 5: Go For It; 2.6.6 Step 6: Design Your Management Style and Your Emotional Continuity Program; About the Author; Credits; About the Publisher.