Operation five-star : service excellence in the medical practice -- cultural competency, post-adverse events, and patient engagement /

You must increase the level of customer service in your medical practice, but where to start? In the past, Five-Star Service was perhaps one of the most underestimated concepts in the healthcare industry. Not anymore. Five-Star customer service is something we all demand in our everyday lives--in...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Saxton, James W. (Autor), Finkelstein, Maggie M. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Phoenix, MD : Greenbranch Publishing, [2015]
Temas:
Patient satisfaction.
Patient participation.
Risk management.
Physician and patient.
Cultural competence.
Practice Management, Medical > standards
Patient Participation
Cultural Competency
Risk Management
Physician-Patient Relations
Patient Satisfaction
Patients > Satisfaction.
Participation des patients.
Gestion du risque.
Relations médecin-patient.
Compétence culturelle.
risk management.
HEALTH & FITNESS > Holism.
HEALTH & FITNESS > Reference.
MEDICAL > Alternative Medicine.
MEDICAL > Atlases.
MEDICAL > Essays.
MEDICAL > Family & General Practice.
MEDICAL > Holistic Medicine.
MEDICAL > Osteopathy.
Risk management
Physician and patient
Patient participation
Patient satisfaction
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