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Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Brookfield :
Rothstein Publishing,
2016.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
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| 008 | 160625s2016 xx o 000 0 eng d | ||
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| 020 | |a 9781931332989 |q (electronic bk.) | ||
| 035 | |a (OCoLC)952247616 | ||
| 050 | 4 | |a HF5415.53 | |
| 082 | 0 | 4 | |a 658.4/013 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Hiles, Andrew Hon FBCI, EIoSCM. | |
| 245 | 1 | 0 | |a Service Level Agreements : |b Winning a Competitive Edge for Support & Supply Services. |
| 260 | |a Brookfield : |b Rothstein Publishing, |c 2016. | ||
| 300 | |a 1 online resource (281 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Service-level agreements. | |
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Service industries |x Quality control. | |
| 650 | 2 | |a Total Quality Management | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Services (Industrie) |x Qualité |x Contrôle. | |
| 650 | 7 | |a Service industries |x Quality control. |2 fast |0 (OCoLC)fst01113456 | |
| 650 | 7 | |a Service-level agreements. |2 fast |0 (OCoLC)fst01113530 | |
| 650 | 7 | |a Total quality management. |2 fast |0 (OCoLC)fst01153015 | |
| 776 | 0 | 8 | |i Print version: |a Hiles, Andrew Hon FBCI, EIoSCM. |t Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |d Brookfield : Rothstein Publishing, ©2016 |z 9780964164840 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910 |z Texto completo |
| 938 | |a EBL - Ebook Library |b EBLB |n EBL4558154 | ||
| 938 | |a EBSCOhost |b EBSC |n 1253910 | ||
| 994 | |a 92 |b IZTAP | ||