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Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Brookfield :
Rothstein Publishing,
2016.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! |
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| Descripción Física: | 1 online resource (281 pages) |
| ISBN: | 1931332983 9781931332989 |