Tabla de Contenidos:
  • Healthcare : past, present, and future
  • Healthcare operations strategy[VS2]
  • Project management
  • Quality management
  • Statistical process control
  • Six-sigma and lean
  • Process analysis and design
  • Capacity and demand
  • Scheduling staff, patients, and jobs
  • Forecasting demand
  • Supply chain management
  • Cost : basic concepts
  • Anticipating and adapting to change
  • Health IT : an enabler of flexibility
  • Accreditation, awards, and the highly reliable organization.