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E-Business Service Level Agreements.
Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaning...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Rothstein Publishing,
2016.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 520 | |a Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Service-level agreements. | |
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Electronic commerce |x Quality control. | |
| 650 | 2 | |a Total Quality Management | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Commerce électronique |x Qualité |x Contrôle. | |
| 650 | 7 | |a Total quality management |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
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