Creating a Customer-Focused Help Desk.

This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. It is intended to be a practical reference guide, but the suggestions, checklists and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hiles, Andrew Hon FBCI, EIoSCM
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Rothstein Publishing, 2016.
Temas:
Computer industry > Customer services > Management.
Electronic office machine industry > Customer services > Management.
Informatique > Industrie > Service à la clientèle > Gestion.
Machines de bureau > Industrie > Service à la clientèle > Gestion.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
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