Library service design : a LITA guide to holistic assessment, insight, and improvement /
"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...
Clasificación: | Libro Electrónico |
---|---|
Autores principales: | Marquez, Joe J., 1970- (Autor), Downey, Annie, 1974- (Autor) |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Lanham :
Rowman & Littlefield,
[2016]
|
Colección: | LITA guides ;
3. |
Temas: | |
Acceso en línea: | Texto completo |
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