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Library service design : a LITA guide to holistic assessment, insight, and improvement /

"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Marquez, Joe J., 1970- (Autor), Downey, Annie, 1974- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Lanham : Rowman & Littlefield, [2016]
Colección:LITA guides ; 3.
Temas:
Acceso en línea:Texto completo

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