IT service management : support for your ITSM foundation exam /

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This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brewster, Ernest (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Swindon, United Kingdom : BCS, the Chartered Institute for IT, [2016]
Edición:Third edition.
Temas:
Information technology > Management > Examinations > Study guides.
Information resources management > Examinations > Study guides.
Support services (Management) > Examinations > Study guides.
Technologie de l'information > Gestion > Examens > Guides de l'étudiant.
Gestion de l'information > Examens > Guides de l'étudiant.
Services de soutien (Gestion) > Examens > Guides de l'étudiant.
Computing & information technology.
Maintenance & repairs.
Network management.
Office systems & equipment.
BUSINESS & ECONOMICS / Industrial Management
BUSINESS & ECONOMICS / Management
BUSINESS & ECONOMICS / Management Science
BUSINESS & ECONOMICS / Organizational Behavior
Study guides
Acceso en línea:Texto completo
Texto completo
Descripción
Sumario:This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more.
Notas:First edition published 2009.
Includes index.
Descripción Física:1 online resource (1 volume) : illustrations
ISBN:9781780173214
1780173210
1780173180
9781780173184

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