Library user metaphors and services : how librarians look at their users /

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During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced servi...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Johannsen, Carl Gustav (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berlin : De Gruyter Saur, ©2015.
Colección:Current topics in library and information practice.
Temas:
Library users.
Public services (Libraries)
Usagers des bibliothèques.
Bibliothèques > Services aux usagers.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Library users
Bibliothek
Benutzer
Benutzerservice
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Frontmatter
  • Acknowledgements
  • Contents
  • 1. Introduction
  • 2. User segmentation in libraries
  • from library usage patterns to lifestyle segments
  • 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations
  • 4. Five library user metaphors
  • 5. Library services and user metaphors
  • 6. Library user metaphors and the experience society
  • 7. Conclusions
  • References.

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