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|a Johannsen, Carl Gustav,
|e author.
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|a Library user metaphors and services :
|b how librarians look at their users /
|c Carl Gustav Johannsen.
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|a Berlin :
|b De Gruyter Saur,
|c ©2015.
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|a Current topics in library and information practice
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|a Online resource; title from PDF title page (EBSCO, viewed September 15, 2016).
|
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|a Includes bibliographical references.
|
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0 |
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|t Frontmatter --
|t Acknowledgements --
|t Contents --
|t 1. Introduction --
|t 2. User segmentation in libraries -- from library usage patterns to lifestyle segments --
|t 3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations --
|t 4. Five library user metaphors --
|t 5. Library services and user metaphors --
|t 6. Library user metaphors and the experience society --
|t 7. Conclusions --
|t References.
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|a During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced services in libraries. Through illustrative examples, the book will animate librarians to rethink the appropriateness of their prevailing user categories.
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546 |
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|a In English.
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|a Library users.
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|i Print version:
|a Johannsen, Carl Gustav.
|t Library user metaphors and services.
|d Berlin : De Gruyter Saur, ©2015
|z 9783110419658
|z 3110419653
|w (OCoLC)932125870
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|a Current topics in library and information practice.
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