Fleet services : managing to redefine success /

Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional ser...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: King, Tim C. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Warrendale, Pennsylvania : SAE International, [2015]
Colección:Society of Automotive Engineers. Electronic publications
Temas:
Motor vehicle fleets.
Motor vehicle fleets > Management.
Parcs de véhicules automobiles.
Parcs de véhicules automobiles > Gestion.
fleets.
BUSINESS & ECONOMICS > Industries > Transportation.
BUSINESS & ECONOMICS > Management.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • A note to experienced fleet professionals
  • Acknowledgements
  • Prologue
  • Glossary
  • Part I. Introduction
  • Part II. It's all about the customer
  • Part III. Business plan direction
  • Part IV. Best practices
  • Part V. Supporting business tools
  • Part VI. Integrated directions
  • Part VII. Leadership
  • Appendix A. Individual performance report card
  • Appendix B. Leasing versus purchasing
  • Index
  • About the author.

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