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Fleet services : managing to redefine success /
Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional ser...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Warrendale, Pennsylvania :
SAE International,
[2015]
|
| Colección: | Society of Automotive Engineers. Electronic publications
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn934380284 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||m|||a | ||
| 008 | 160110s2015 paua o 001 0 eng d | ||
| 040 | |a CaBNVSL |b eng |e rda |e pn |c J2I |d J2I |d OCLCO |d OCLCF |d CUV |d YDX |d OCLCQ |d EUN |d OCLCO |d UKAHL |d IEEEE |d N$T |d EBLCP |d OCLCO |d PASAE |d UTBLW |d OCLCQ | ||
| 019 | |a 960708505 |a 1256678596 | ||
| 020 | |a 9780768082203 |q (PDF) | ||
| 020 | |a 076808220X |q (PDF) | ||
| 020 | |a 0768082226 |q (epub) | ||
| 020 | |a 9780768082210 |q (prc) | ||
| 020 | |a 0768082218 |q (prc) | ||
| 020 | |a 9780768082227 |q (electronic bk.) | ||
| 020 | |z 9780768081732 |q (print) | ||
| 024 | 7 | |a 10.4271/r-447 |2 doi | |
| 029 | 1 | |a AU@ |b 000065266929 | |
| 029 | 1 | |a DEBSZ |b 469780207 | |
| 029 | 1 | |a GBVCP |b 860085945 | |
| 035 | |a (OCoLC)934380284 |z (OCoLC)960708505 |z (OCoLC)1256678596 | ||
| 050 | 4 | |a TL165 |b .K56 2015eb | |
| 082 | 0 | 4 | |a 388.3/2068 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a King, Tim C., |e author. | |
| 245 | 1 | 0 | |a Fleet services : |b managing to redefine success / |c by Tim C. King. |
| 264 | 1 | |a Warrendale, Pennsylvania : |b SAE International, |c [2015] | |
| 300 | |a 1 online resource (xix, 215 pages) : |b illustrations (some color) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a electronic |2 isbdmedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Society of Automotive Engineers. Electronic publications | |
| 588 | 0 | |a Print version record. | |
| 500 | |a Includes index. | ||
| 505 | 0 | |a A note to experienced fleet professionals -- Acknowledgements -- Prologue -- Glossary -- Part I. Introduction -- Part II. It's all about the customer -- Part III. Business plan direction -- Part IV. Best practices -- Part V. Supporting business tools -- Part VI. Integrated directions -- Part VII. Leadership -- Appendix A. Individual performance report card -- Appendix B. Leasing versus purchasing -- Index -- About the author. | |
| 520 | |a Striking new ground, this is a definitive book for fleet leaders seeking to reach their full potential. It reveals critical insights, and dispels common misconceptions that typically limit customer service success. Introducing new directions and requirements, it enables low costs and exceptional service quality, being both the "best" and your customers' "first-choice" service provider, and achieving win-win results beyond all expectations. This book presents the knowledge necessary to thrive in today⁰́₉s competitive business environment. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Motor vehicle fleets. | |
| 650 | 0 | |a Motor vehicle fleets |x Management. | |
| 650 | 6 | |a Parcs de véhicules automobiles. | |
| 650 | 6 | |a Parcs de véhicules automobiles |x Gestion. | |
| 650 | 7 | |a fleets. |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industries |x Transportation. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a Motor vehicle fleets. |2 fast |0 (OCoLC)fst01027667 | |
| 650 | 7 | |a Motor vehicle fleets |x Management. |2 fast |0 (OCoLC)fst01027686 | |
| 710 | 2 | |a Society of Automotive Engineers, |e publisher. | |
| 776 | 0 | 8 | |i Print version: |z 9780768081732 |w (DLC) 2015021844 |
| 810 | 2 | |a Society of Automotive Engineers. |t Electronic publications. | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1902744 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH38352150 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL28983780 | ||
| 938 | |a EBSCOhost |b EBSC |n 1902744 | ||
| 938 | |a IEEE |b IEEE |n 8854919 | ||
| 938 | |a SAE International |b PASA |n 9780768082203 | ||
| 938 | |a YBP Library Services |b YANK |n 15751319 | ||
| 994 | |a 92 |b IZTAP | ||