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|a UAMI
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|a Bussin, Mark.
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|a Performance Management for Government, Universities, Schools and NGOs :
|b a practical and Informative Textbook for Managing Performancein service delivery-orientated organisations.
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| 260 |
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|a Randburg :
|b Knowres Publishing,
|c 2013.
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| 300 |
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|a 1 online resource (234 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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| 504 |
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|a Includes bibliographical references and index.
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|a Cover; Copyright; Acknowledgements ; Foreword ; Table of Contents ; Sourcing of figures and diagrams ; About the author ; List of contributors ; Prologue and preamble ; 1 Introduction and Context ; 1.1 Introduction; 1.2 Performance Management in NPOs ; 1.3 The Three Levels of Performance Management ; 1.4 Conclusion ; 1.5 References ; 2 Profit versus Non-Profit Organisations ; 2.1 Introduction; 2.2 Defining Features Of NPOs ; 2.3 WHY DO NPOs EXIST? ; 2.4 THE NPO WORKFORCE ; 2.5 THE CHANGING FACE OF NPOs ; 2.6 MEASURES OF SUCCESS IN NPOs ; 2.7 CONCLUSION ; 2.8 REFERENCES.
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|a 3 The Philosophy of Performance 3.2 What is Performance Management? ; 3.3 THE PERFORMANCE MANAGEMENT PROCESS; 3.4 CONCLUSION ; 3.5 REFERENCES ; 4 The Drivers of Performance in Non-Profit Organisations ; 4.1 INTRODUCTION ; 4.2 PROFIT VERSUS NON-PROFIT ORGANISATIONS ; 4.3 THE LEVERS OR DRIVERS OF PERFORMANCE ; 4.4 PERFORMANCE MANAGEMENT: THE PRODUCT OF THE HEALTH OF ORGANISATIONAL DNA ; 4.5 BUILDING THE TICKING CLOCK ; 4.6 CONCLUSION ; 4.7 REFERENCES ; 5 Basics of Measurement ; 5.1 INTRODUCTION ; 5.2 WHY MEASURE? ; 5.3 TRADITIONAL USE OF MEASURES ; 5.4 BARRIERS TO MEASUREMENT.
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|a 5.5 WHAT TO MEASURE 5.6 HOW TO USE MEASURES ; 5.7 QUANTITATIVE AND QUALITATIVE ISSUES IN MEASURING PERFORMANCE ; 5.8 TYPES OF MEASURES; 5.9 MEASURING TEAM PERFORMANCE ; 5.10 HOW TO MEASURE TEAM PERFORMANCE ; 5.11 HOW TO OPTIMISE TEAM PERFORMANCE ; 5.12 CONCLUSION ; 5.13 REFERENCES ; 6 Performance Appraisal Rating Scales ; 6.1 INTRODUCTION; 6.2 REVIEWING PERFORMANCE; 6.3 COMMONLY USED RATING SCALES ; 6.4 TARGET PERFORMANCE DISTRIBUTION AND FORCED RANKING; 6.5 CONCLUSION; 6.6 REFERENCES; 7 Performance Management in Non-Governmental Organisations; 7.1 INTRODUCTION.
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|a 7.2 WHAT KIND OF NON-PROFIT ORGANISATION (NPO) IS A NON-GOVERNMENTAL ORGANISATION (NGO)? 7.3 NGOs ARE BECOMING MORE ACCOUNTABLE; 7.4 THE PRIMARY RESOURCE OF NGOs IS THEIR PEOPLE; 7.5 STAFF COMPOSITION AFFECTS THE PERFORMANCE MANAGEMENT SYSTEM INTRODUCED; 7.6 TYPES OF PERFORMANCE MANAGEMENT SYSTEMS; 7.7 CHOOSING CRITERIA TO USE IN PERFORMANCE MEASUREMENT; 7.8 DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM IN AN NGO; 7.9 PERFORMANCE MANAGEMENT SYSTEMS ARE IMPORTANT FOR THE SUSTAINABILITY OF THE NGO; 7.10 CONCLUSION; 7.11 REFERENCES; 8 Performance Management and Development in Government.
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|a 8.1 INTRODUCTION8.2 IDENTIFICATION OF STAKEHOLDERS; 8.3 REGULATORY FRAMEWORK; 8.4 INTEGRATION OF PERFORMANCE MANAGEMENT WITH OTHER ORGANISATIONAL PROCESSES; 8.5 THE PERFORMANCE MANAGEMENT PROCESS; 8.6 PLANNING AND AGREEMENT OF THE PERFORMANCE MANAGEMENT PROCESS; 8.7 PERFORMANCE MONITORING, REVIEW AND ASSESSMENT; 8.8 USING A BALANCED SCORECARD FRAMEWORK FOR GOVERNMENT AGENCIES; 8.9 THE MODERATION OF PERFORMANCE; 8.10 PERFORMANCE ASSESSMENT OUTCOMES; 8.11 EVALUATION AND REVIEW OF THE PERFORMANCE MANAGEMENT SYSTEM; 8.12 THE LINK TO STRATEGIC PLANNING; 8.13 THE MATTER OF CONFIDENTIALITY.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 650 |
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|a Management by objectives.
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| 650 |
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|a Performance
|x Management.
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| 650 |
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|a Personnel management.
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| 650 |
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|a Performance technology
|x Management.
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| 650 |
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|a Direction par objectifs.
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| 650 |
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|a Rendement au travail
|x Gestion.
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| 650 |
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|a Personnel
|x Direction.
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| 650 |
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|a BUSINESS & ECONOMICS
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|a BUSINESS & ECONOMICS
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| 650 |
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| 650 |
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| 650 |
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| 650 |
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|a Performance
|x Management
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| 650 |
|
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|a Personnel management
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| 776 |
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|i Print version:
|a Bussin, Mark.
|t Performance Management for Government, Universities, Schools and NGOs : A practical and Informative Textbook for Managing Performancein service delivery-orientated organisations.
|d Randburg : Knowres Publishing, ©2013
|z 9781869223984
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