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Customer service training /
"Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, s...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Alexandria, VA :
ATD Press,
[2015]
|
| Colección: | ASTD trainer's workshop series.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn921843705 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 150921t20152015vau ob 000 0 eng d | ||
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| 019 | |a 919508716 |a 922154955 | ||
| 020 | |a 9781607284352 |q (electronic bk.) | ||
| 020 | |a 1607284359 |q (electronic bk.) | ||
| 020 | |z 9781562869687 | ||
| 020 | |z 156286968X | ||
| 029 | 1 | |a AU@ |b 000056989460 | |
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| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
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| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Delvin, Kimberly, |e author. | |
| 245 | 1 | 0 | |a Customer service training / |c Kimberly Devlin. |
| 264 | 1 | |a Alexandria, VA : |b ATD Press, |c [2015] | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a ATD workshop series | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (EBSCO, viewed September 23, 2015). | |
| 520 | |a "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions."-- |c Unedited summary from book | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations |x Training. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer services |x Management. |2 fast |0 (OCoLC)fst00885552 | |
| 830 | 0 | |a ASTD trainer's workshop series. | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1066810 |z Texto completo |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9781607284352/?ar |z Texto completo |
| 938 | |a Books 24x7 |b B247 |n bkb00094308 | ||
| 938 | |a EBSCOhost |b EBSC |n 1066810 | ||
| 938 | |a YBP Library Services |b YANK |n 12611400 | ||
| 994 | |a 92 |b IZTAP | ||