Effective client management in professional services : how to build successful client relationships /

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This book introduces the client management model to enable firms to assess their level of client orientation and relationship development. It also features the client management index which enables firms to benchmark their result against their peers. This book provides a comprehensive, pragmatic gui...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Berkovi, Jack (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Farnham, Surrey, England : Gower Publishing Limited, [2014]
Temas:
Customer services.
Service industries > Marketing.
Professions > Marketing.
Service à la clientèle.
Services (Industrie) > Marketing.
Professions libérales > Marketing.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
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