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Leading libraries : how to create a service culture /
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chicago :
American Library Association,
2015.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 020 | |z 9780838913123 | ||
| 020 | |z 9780838913185 |q (Kindle) | ||
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| 049 | |a UAMI | ||
| 100 | 1 | |a VanDuinkerken, Wyoma, |e author. | |
| 245 | 1 | 0 | |a Leading libraries : |b how to create a service culture / |c Wyoma van Duinkerken and Wendi Arant Kaspar. |
| 264 | 1 | |a Chicago : |b American Library Association, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Online resource; title from PDF title page (EBSCO, viewed June 22, 2015). | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. | |
| 520 | |a This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader. | ||
| 546 | |a English. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 0 | |a Library personnel management. | |
| 650 | 0 | |a Leadership. | |
| 650 | 0 | |a Libraries |x Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 2 | |a Leadership | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers. | |
| 650 | 6 | |a Bibliothèques |x Personnel |x Direction. | |
| 650 | 6 | |a Leadership. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Libraries |x Customer services |2 fast |0 (OCoLC)fst00997384 | |
| 650 | 7 | |a Customer relations. |2 fast |0 (OCoLC)fst00885533 | |
| 650 | 7 | |a Leadership. |2 fast |0 (OCoLC)fst00994701 | |
| 650 | 7 | |a Library personnel management. |2 fast |0 (OCoLC)fst00997874 | |
| 650 | 7 | |a Public services (Libraries) |2 fast |0 (OCoLC)fst01083042 | |
| 700 | 1 | |a Kaspar, Wendi Arant, |e author. | |
| 776 | 0 | 8 | |i Print version: |a VanDuinkerken, Wyoma. |t Leading libraries : how to create a service culture. |d Chicago, [Illinois] : ala editions, an imprint of the American Library Association, ©2015 |h xvii, 167 pages |z 9780838913123 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1004661 |z Texto completo |
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| 938 | |a YBP Library Services |b YANK |n 12476969 | ||
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