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Nutzerbezogene marktforschung fur bibliotheken.

This volume presents practical examples to impart fundamental knowledge about the application of market research instruments in actual library practice. The focus is on applying methods and scenarios that are targeted at optimizing or expanding user-related services. The range of applications includ...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Sebastian Johannes Nix
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : E-Content Generic Vendor, 2013.
Colección:PraxisWissen.
Temas:
Acceso en línea:Texto completo

MARC

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520 |a This volume presents practical examples to impart fundamental knowledge about the application of market research instruments in actual library practice. The focus is on applying methods and scenarios that are targeted at optimizing or expanding user-related services. The range of applications includes customer satisfaction surveys and questionnaire-based inquiries about the information behavior of library users, and a discussion of "mystery shopping" as a building block for systematic quality management. In addition, it discusses usability testing for library websites and the use of online res. 
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