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Concepts and advances in information knowledge management : studies from developing and emerging economies /
Effective information and knowledge resource management is a driver of competiveness. Many developing countries have put mechanisms in place that seek to match knowledge-based economies, where information has become the fuel for responsiveness, innovation, and competition. Concepts and Advances in I...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oxford :
Chandos Publishing,
2013.
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| Colección: | Chandos information professional series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Concepts and Advances in Information and Knowledge Management: Studies from developing and emerging economies; Copyright; Contents; List of figures and tables; Acknowledgements; Foreword; About the editors and authors; Introduction; Part 1 The records management conundrum; 1 Effective customer service: an enhancer of performance in archives and records management; Why quality customer service in archives and records management?; Customer service; Dimensions/determinants of service quality; Critical factors to customer service; ARMUs and factors impacting on customer service.
- Potential challenges to provision of quality customer service in ARMUsConclusion; 2 Accountability and records appraisal with particular reference to challenges experienced in malawi; Accountability; Cabinet government and parliamentary democracy; Ethics and responsibility; Appraisal theories; The shift to IT; Risk management in the context of accountability and appraisal; Central African and wider African experience; The implications of functional analysis for practice; The implications of risk management and vital records analysis for practice; Conclusion; Notes.
- 3 The records management paradigm shift: problems and prospects in east and southern africaHistory of modern records; The role of ICTs in fostering the records management paradigm shift; The records management paradigm shift and records management theoretical frameworks; Challenges and opportunities brought about by the records management paradigm shift; The records management paradigm shift and the place of the archivist/records manager; The records management paradigm shift and records and archival legislation.
- The records management paradigm shift and its impact in Africa and other developing countriesThe records management paradigm shift and audiovisual archives; Conclusion; 4 Functional requirements for an electronic records management system for court records; Electronic court records management; The need for functional requirements for the management of electronic court records; Methods to develop functional requirements; Case: Review of models demonstrating the necessity of functional requirements for the management of electronic records; Conclusion.
- Part 2 The emerging informat ion management landscape5 Analysing the future of zimbabwe's academic libraries: from their historical past to preparedness for current realities and requirements; Current realities in academic libraries in general; Current realities in academic libraries in Zimbabwe; The education of academic librarians in Zimbabwe; Accreditation and international recognition of library schools in Zimbabwe; The role and impact of Zimbabwean librarian professional bodies; The future of academic libraries and implications for the Zimbabwe context.