MARC

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019 |a 1264726644 
020 |a 9781909287655  |q (electronic bk.) 
020 |a 1909287652  |q (electronic bk.) 
029 1 |a AU@  |b 000052912171 
029 1 |a DEBBG  |b BV043106761 
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049 |a UAMI 
100 1 |a Al-Khouri, Dr Ali M. 
245 1 0 |a Critical Thoughts From A Government Mindset. 
260 |a Oxford :  |b Chartridge Books Oxford,  |c 2013. 
300 |a 1 online resource (481 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
505 0 |a Cover; Title Page; Copyright; Contents; Foreword by His Highness Sheikh Saif Bin Zayed Al Nahyan; Foreword Professor Konrad Raczkowski; Foreword by Chairman Bingxin Wu; Author's note; Preface; About the author; Part 1: Strategic management; 1 Corporate government strategy development: a case study; Introduction; The Emirates ID background: the strategic context; Project achievements; Strategy impact on Emirates ID; Lessons learned; Conclusion; References; 2 Customer relationship management: proposed framework from a government perspective; Introduction; Customer Relationship Management (CRM). 
505 8 |a CRM componentsThe allure of CRM technology; The limitations of CRM technology; CRM technology in the context of contemporary communication and service delivery channels; Cloud-based CRM solutions; The complexity of customer relationships in government; Research and development methodology; A proposed CRM framework; Conclusion; References; Part 2: e-Government; 3 e-Government strategies: the case of the United Arab Emirates; Introduction; e-Government: the power of technology; Trust and confidence; e-Government in GCC countries; UAE e-government strategic framework 2012-2014. 
505 8 |a The UAE national identity management infrastructureConclusion; References; 4 e-Government in Arab countries: a six-stage road map to develop the public sector; Introduction; Citizen-centric government; e-Government maturity models; Information society; The United Nations e-government assessment; e-Government in the context of Arab countries; A potential road map of e-government in Arab countries; Conclusion; References; 5 e-Voting in the UAE FNC elections: a case study; Introduction; Research methodology; Elections and voting; Literature review; e-Voting deployment around the world. 
505 8 |a The UAE FNC electionsSuccess factors; Lessons learned; Conclusion; References; Appendix 1; The National Election Commission (NEC); The Election Management Committee; The Emirates Committee; The Appeals Committee; The Media Committee; The Security Committee; Appendix 2:; Part 3: Identity management; 6 Identity and mobility in a digital world; Introduction; The convergence of digital technology; The UAE digital identity system; The UAE ID and service eco-system; The UAE national ID card and the establishment of trust; Enabling mobile transactions. 
505 8 |a The UAE national ID card and the future of mobilityConclusion; References; 7 Data ownership: who owns 'my data'?; Introduction; Data: a matter of interpretation; The personal data ecosystem and ownership; The need to redefine the ecosystem; Conclusion; References; 8 Triggering the smart card reader supply chain; Introduction; The UAE: a regional leader in electronic identity (e-ID); ID card readers and the reader supply chain in the UAE; The role of the UAE Identity Authority in the ID card reader market; Conclusion; References; Back Cover. 
520 |a The chapters in 'Critical Thoughts From A Government Mindset' have been grouped into three categories: (1) strategic management; (2) e-government development and practices; and (3) identity management. 
588 0 |a Print version record. 
590 |a eBooks on EBSCOhost  |b EBSCO eBook Subscription Academic Collection - Worldwide 
650 0 |a Internet in public administration  |z United Arab Emirates. 
650 0 |a Public administration  |z United Arab Emirates. 
650 0 |a Electronic voting  |z United Arab Emirates. 
650 0 |a Biometric identification  |z United Arab Emirates. 
650 0 |a Internet in public administration  |z Arab countries. 
650 6 |a Internet dans l'administration publique  |z Émirats arabes unis. 
650 6 |a Administration publique (Science)  |z Émirats arabes unis. 
650 6 |a Vote électronique  |z Émirats arabes unis. 
650 6 |a Identification biométrique  |z Émirats arabes unis. 
650 6 |a Internet dans l'administration publique  |z États arabes. 
650 7 |a POLITICAL SCIENCE  |x Public Affairs & Administration.  |2 bisacsh 
650 7 |a Biometric identification.  |2 fast  |0 (OCoLC)fst00832607 
650 7 |a Electronic voting.  |2 fast  |0 (OCoLC)fst00907532 
650 7 |a Internet in public administration.  |2 fast  |0 (OCoLC)fst00977260 
650 7 |a Public administration.  |2 fast  |0 (OCoLC)fst01081976 
651 7 |a Arab countries.  |2 fast  |0 (OCoLC)fst01240128 
651 7 |a United Arab Emirates.  |2 fast  |0 (OCoLC)fst01205954 
776 0 8 |i Print version:  |a Al-Khouri, Dr Ali M.  |t Critical Thoughts From A Government Mindset.  |d Oxford : Chartridge Books Oxford, ©2013  |z 9781909287631 
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