Measuring library performance : principles and techniques /

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This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brophy, Peter, 1950-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Facet, 2006.
Temas:
Public services (Libraries) > Evaluation.
Quality control.
Libraries > Evaluation.
Library Services
Library Services > organization & administration
Evaluation Studies as Topic
Task Performance and Analysis
Quality Control
Bibliothèques > Services aux usagers > Évaluation.
Bibliothèques > Évaluation.
Qualité > Contrôle.
quality control.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Quality control
Public services (Libraries) > Evaluation
Evaluation
Leistungsmessung
Bibliothek
Prestaties.
Meetmethoden.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Background
  • Theoretical considerations
  • User satisfaction
  • Impact on users
  • Social and economic impact
  • Inputs
  • Processes
  • Outputs
  • Staff
  • Infrastructure
  • Services for all
  • Benchmarking
  • The balanced scorecard
  • Standards.

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