Managing services : challenges and innovation /

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Haynes, Kathryn (Editor ), Grugulis, Irena (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : Oxford University Press, 2013.
Temas:
Service industries > Management.
Services (Industrie) > Gestion.
BUSINESS & ECONOMICS > Industries > General.
Service industries > Management
Industry.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Managing Services
  • Copyright
  • Preface
  • Acknowledgements
  • Contents
  • List of Figures
  • List of Tables
  • Notes on the Contributors
  • 1. Managing Services and the Service Sector: An Introduction
  • 2. Service Measurement and Definition: Challenges and Limitations
  • 3. The Shifting Terrain of Service Operations Management
  • 4. Employment in Service and the Service Sector
  • 5. Gender and Diversity Challenges in Professional Services Firms
  • 6. Management Innovation in the UK Consulting Industry
  • 7. Society's Grand Challenges: What Role for Services?
  • 8. Reconceptualizing Service through Service-dominant Logic
  • 9. Innovation in Services: An Overview
  • 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective
  • 11. Service Systems for Value Co-Creation
  • Index.

Ejemplares similares