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Managing services : challenges and innovation /
The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified] :
Oxford University Press,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Managing services : |b challenges and innovation / |c edited by Kathryn Haynes & Irena Grugulis. |
| 264 | 1 | |a [Place of publication not identified] : |b Oxford University Press, |c 2013. | |
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| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | 8 | |a The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research. | |
| 505 | 0 | |a Cover -- Managing Services -- Copyright -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Notes on the Contributors -- 1. Managing Services and the Service Sector: An Introduction -- 2. Service Measurement and Definition: Challenges and Limitations -- 3. The Shifting Terrain of Service Operations Management -- 4. Employment in Service and the Service Sector -- 5. Gender and Diversity Challenges in Professional Services Firms -- 6. Management Innovation in the UK Consulting Industry -- 7. Society's Grand Challenges: What Role for Services? -- 8. Reconceptualizing Service through Service-dominant Logic -- 9. Innovation in Services: An Overview -- 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective -- 11. Service Systems for Value Co-Creation -- Index. | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
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| 650 | 7 | |a Service industries |x Management |2 fast | |
| 650 | 7 | |a Industry. |2 ukslc | |
| 700 | 1 | |a Haynes, Kathryn, |e editor. | |
| 700 | 1 | |a Grugulis, Irena, |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Managing services |z 019969608X |w (OCoLC)841520438 |
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