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Interview Techniques for UX Practitioners : a User-Centered Design Method.
Much of the work of user-centered design practitioners involves some type of interviewing. While interviewing is an important skill, many colleagues have little or no formal training in interviewing methods and often learn on the job with limited feedback on the quality of their interviews. This boo...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Burlington :
Elsevier Science,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover; Interview Techniques for UX Practitioners; Copyright Page; Contents; Interviews; 1 Structured Interviews; Overview of Structured Interviews; When Should You Use Structured Interviews?; Strengths; Weaknesses; What Do You Need to Use Structured Interviews?; Personnel, Participants, and Training; Hardware and Software; Documents and Materials; Procedures and Practical Advice on Structured Interviews; Planning the Structured Interview; Training Your Interview Team on How to Standardize the Structured Interview; Conducting the Structured Interview.
- After the Structured Interview SessionVariations and Extensions to Structured Interviews; Major Issues with Structured Interviews; Low Popularity; Sensitive Topics; Data Quality: Types of Questions That May Lead to Poor Data Quality; Conclusions; 2 Semi-Structured Interviews; Overview of Semi-Structured Interviews; When Should You Use Semi-Structured Interviews?; Strengths; Weaknesses; What Do You Need to Use Semi-Structured Interviews?; Personnel, Participants, and Training; Hardware and Software; Documents and Materials; Procedures and Practical Advice on Semi-Structured Interviews.
- Planning and Developing the Semi-Structured InterviewConducting the Semi-Structured Interview; After the Semi-Structured Interview Session; Variations and Extensions to the Semi-Structured Interview Method; Building Work Models Through Multiple Interviews with One or More Experts; Major Issues with Semi-Structured Interviews; Putting Participants at Ease and Making Them Feel Comfortable in Your Presence; Just How Much Discretion Should Interviewers Have?; How Should You Order Questions in a Semi-Structured Interview?; Conclusions; 3 Unstructured Interviews; Overview of Unstructured Interviews.
- When Should You Use Unstructured Interviews?Strengths; Weaknesses; What Do You Need to Use Unstructured Interviews?; Personnel, Participants, and Training; Hardware and Software; Documents and Materials; Procedures and Practical Advice on the Unstructured Interview Method; Planning and Developing the Unstructured Interview; Conducting an Unstructured Interview; After the Unstructured Interview Session; Variations and Extensions to Unstructured Interviews; Informal Interviewing; Validating Lists of Responses After Several Interviews; Major Issues in the Use of the Unstructured Interview Method.
- Using ProbesTo Record or Not to Record; Bias in Unstructured Versus Structured Interviews; Prepping the Participants; Conclusions; 4 Phone Interviews; Overview of the Phone Interview Method; When Should You Use Phone Interviews?; Strengths; Weaknesses; What Do You Need to Use This Method?; Personnel, Participants, and Training; Hardware and Software; Documents and Materials; Procedures and Practical Advice on Phone Interviews; Planning a Phone Interview; Conducting the Phone Interview; After the Phone Interview Session; Variations and Extensions to the Phone Interview Method.