From travellers' expectations to travellers' experiences : the workability of the HOLSAT model /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Truong, Thuy-Huong
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hauppauge, New York : Nova Science Publisher's, Incorporated, [2013]
Temas:
Tourism > Vietnam > Statistical methods.
Tourism > Vietnam > Psychological aspects.
Australians > Travel > Vietnam > Statistical methods.
Australiens > Voyages > Viêt-nam > Méthodes statistiques.
BUSINESS & ECONOMICS > Industries > Hospitality, Travel & Tourism.
Tourism > Psychological aspects.
Tourism > Statistical methods.
Vietnam.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • FROM TRAVELLERS' EXPECTATIONS TO TRAVELLERS' EXPERIENCES: THE WORKABILITY OF THE HOLSAT MODEL; Library of Congress Cataloging-in-Publication Data; Contents; Preface; Chapter 1: Inbound Tourism in Vietnam; Chapter 2: Literature Review; Customer Profile and Australian Outbound Tourism; From Tourist Perceptions to Tourist Satisfaction; Theoretical Foundation of the HOLSAT Model; Chapter 3: Method and Procedures; Methodology; Questionnaire Design; Data Collection; Methods of Analysis; Rating of Satisfaction; HOLSAT Holiday Attributes; Chapter 4: Results.
  • Findings from HOLSAT with the Whole SamplesPositive Attributes; Negative Attributes; Findings from HOLSAT with Segmentations; HOLSAT with Travel Mode; Holiday Package Tour Group; Free and Independent Travellers (FIT's); Common Significant Positive and Negative Attributes for; Package Tour and Free and Independent Travellers (FIT's); HOLSAT with Gender; Female Group; Male Group; Common Significant Positive and Negative Attributes for Gender Group; Chapter 5: Interpretation and Discussion; HOLSAT with the Whole Sample; Positive Attributes; Negative Attributes; HOLSAT with Segmentation.
  • HOLSAT with Mode of TravelHOLSAT with Gender; Findings from the Open Questions; Positive Aspects of Vietnam; Culture Seekers; Friendliness of Local People; Food; Attractions; Activities; Accessibility; Accommodation; Vacation Value for Money; Personal Safety; Negative Aspects of Vietnam; Beggars and Street Vendors; Hygiene and Sanitation; Pollution; Immigration and Customs Clearance; Amenities; Comparison the HOLSAT and Open Questions Results; Chapter 6: Academic and Marketing Implications; Academic Implications; Marketing Implications; Chapter 7: Conclusion and Recommendations; References.

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