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IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

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Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Bielskas, Amanda
Otros Autores:	Dreyer, Kathleen M.
Formato:	Electrónico eBook
Idioma:	Inglés
Publicado:	Chicago : ALA Editions, 2012.
Colección:	Tech set ; #19.
Temas:	Electronic reference services (Libraries) Mobile communication systems > Library applications. Instant messaging. Text messages (Cell phone systems) Text Messaging Bibliothèques > Services de référence électroniques. Radiocommunications mobiles dans les bibliothèques. Messagerie instantanée. Textos. text messages. LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Acceso en línea:	Texto completo

Tabla de Contenidos:

FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS.