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The elements of police hostage and crisis negotiations : critical incidents and how to respond to them /
Run a safe and successful crisis negotiation?from start to finish! The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them reduces the negotiation procedures for hostage, barricaded, and suicide incidents to their basic elements, providing quick and easy...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Haworth Press,
©2005.
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| Colección: | Hostage and crisis negotiation
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- 1. Preincident preparation
- Select negotiators
- Establish selection timeline
- Use the decision tree
- Develop general orders and standing operating procedures
- Deal with the media
- 2. First-response duties
- Follow the steps for first response
- Develop intelligence at the scene
- Gather important information immediately in hostage and barricade situations
- 3. Callout response
- Keep equipment prepared
- Prepare your family
- Prepare yourself
- Respond to the scene
- Report to the command post
- 4. Arriving on scene and setting up
- Organize personnel at the scene
- Remain aware of legal considerations
- Observe telephone surveillance guidelines and laws
- Set up telephone or other communication system
- 5. Preparing to negotiate
- Review information on the abnormal psychology of hostage takers
- Review negotiations strategies.
- 6. Making contact and beginning negotiations
- Know the stages of negotiations
- Review the Greenstone model of crisis intervention
- Determine whether you have a hostage or crisis situation
- Review the basic steps for contact with the hostage taker
- Use boards
- Ignore deadlines, but be prepared to explain
- Listen for demands
- Prepare for face-to-face negotiations
- Set goals for negotiations
- Remember that negotiations are a team effort
- Keep the subject in problem-solving mode
- Determine whether you are making progress
- Know how to use the pat words and phrases
- Go step by step
- Understand and use Stockholm syndrome
- The do's and don'ts for hostage and crisis negotiators
- Use time appropriately
- Understand why we do not trade hostages
- Use translators appropriately and effectively
- Know when and how to call a time-out
- Select a mental health professional to assist the team
- Be a mental health consultant to a negotiations team.
- 7. Preparing for the surrender
- Understand and develop the process
- Use the guidelines
- 8. Postincident tasks
- Debrief the hostage negotiations team
- Use the debriefing sheet
- Review ten most serious errors
- Illustrative case study : why did it work?
- 9. Attending to special issues
- Consider risk factors
- Utilize the violence risk analysis worksheet
- Review red flag indicators and pay attention to them
- Know when to terminate utilities
- Know how to win and lose as a team
- Know how to survive if you are taken hostage
- Consider the role of tactical emergency medical support for negotiators
- 10. Specific issues relating to suicide
- Review the procedures for responding to a suicidal subject
- Know how to use the lethality scale
- Recognize a "suicide by cop" : victim-precipitated suicide
- Confronting adolescent suicide
- 11. Developing negotiator survival skills
- Use self-relaxation skills
- Understand the signs of job stress and burnout
- Develop personal survival skills.
- 12. Learning and using effective communication skills
- Ask the right questions
- Understand the messages
- Understand the nature of distortions
- Be empathetic
- Never assume
- Clarify statements
- Know when and how to ask questions
- Deal effectively with silence
- Understand content and feelings
- Respond to the subject effectively
- Listen carefully
- Be aware of nonverbal messages
- Know the roadblocks to effective communication
- Use the communication exercises to practice communication skills
- 13. Planning and preparing equipment
- Keep personal equipment within arm's reach
- Refer to the list of recommended personal equipment
- Assemble and maintain team equipment
- Refer to the list of recommended team equipment
- Develop an equipment policy for your team.
- 14. Heeding the laws of hostage and crisis negotiations
- Appendix I. Useful forms and illustrations for the negotiator in the field
- Debriefing sheet
- Intelligence report
- Checklist for negotiations techniques
- Hostage/victim worksheet
- Field diagnostic worksheet
- Intelligence-gathering format for first responders
- Quick strategy worksheet
- Negotiations checklist
- Detailed intelligence report
- Mental status examination
- Think tank diagnostic worksheet
- Questions to be answered by the think tank
- Lethality scale
- Command post structure example
- The crisis cube
- Appendix II. Practice using negotiation exercises
- Ground rules
- Training scenario
- Sample role-play exercises
- Appendix III. The hostage and crisis negotiator's training lab
- Statement of the problem
- History and background information
- Design
- Appendix IV. Additional reference materials
- The Bill of Rights
- Overview of the U.S. Constitution
- Texas Penal Code
- Texas Code of Criminal Procedure.