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The customer bill of rights : the top four things customers want /
SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Highlands Ranch, CO :
The Productivity Pro,
2013.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Stack, Laura. | |
| 245 | 1 | 4 | |a The customer bill of rights : |b the top four things customers want / |c by Laura Stack. |
| 260 | |a Highlands Ranch, CO : |b The Productivity Pro, |c 2013. | ||
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| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from EPUB information screen (OverDrive, viewed May 28, 2013). | |
| 520 | |a SERVICE is SURVIVAL. We're all competing for customers. If you don't provide good service to them, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly 20 years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want you to do: Understand Their Expectations Maintain Enthusiasm Create Special Relationships Watch Your Language When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retain customers. New and existing customers are your company's biggest asset. Clearly, implementing the Customer Bill of Rights in your organization makes good business sense. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Customer services. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
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