The Cost of Emotions in the Workplace : Bottom Line Value of Emotional Continuity Management /

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Shows how to systematically manage your organizational emotional culture. Introduces Emotional Continuity Management and provides tested system to observe, predict, prepare, and write policy to prevent employee problems. Offers tools to quantify costs of disruptive emotional incidents, from bad mana...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hawkins Mitchell, Vali, 1949-
Otros Autores: Noakes-Fry, Kristen (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Brookfield, Conn. : Rothstein Associates, Ã2013.
Ã2013
Colección:Rothstein catalog on disaster recovery.
Temas:
Psychology, Industrial.
Personnel management.
Emotions.
Organizational behavior.
Crisis management.
Psychology, Industrial
Personnel Management
Psychologie du travail.
Personnel > Direction.
Comportement organisationnel.
Gestion de crise.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Crisis management
Emotions
Organizational behavior
Personnel management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Title Page; Copyright; Dedication; Foreword by Lyndon Bird, FBCI, The Business Continuity Institute; Foreword by Martin Greenwood; Table of Contents; Preface; Introduction: Bottom-line Impact of Emotions in the Workplace; 1. Emotions and Spinning; 2. Some Workplace Spins Turn I nto Emotional Tornadoes; 3. Causes of Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5. Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists; 6. Tools for Companies Dealingwith Bullies and Emotional Terrorists; 7. Emotional Continuity Management for Disasters.
  • 8. Where Are We Going?Epilogue; References and Links; Glossary; Index; About the Author; Back Cover.

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