How to give your users the LIS services they want /

This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pantry, Sheila
Otros Autores: Griffiths, Peter, 1948 February 14-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Facet Pub., 2009.
Temas:
Libraries > User satisfaction.
Information services > User education.
Library administration.
Public services (Libraries)
Library Administration
Bibliothèques > Satisfaction des usagers.
Services d'information > Formation des utilisateurs.
Bibliothèques > Administration.
Bibliothèques > Services aux usagers.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Bibliotecas > Estudios de usuarios
Bibliotecas > Educación de usuarios
Dienstleistung
Benutzer
Bibliotheekdiensten.
Gebruikersonderzoek.
Bibliothek.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Why this book?
  • Understanding users: the what, why, where, when, how and who
  • What is the current knowledge about your users and their needs: is it really predictable?
  • Great expectations: how LIS professionals can manage and train users
  • Using information about past user behavior
  • Making the most of knowing your users
  • Keeping track of changes in what users want
  • Tracking the future
  • Future perfect?

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