Managing your library and its quality : the ISO 9001 way /

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This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clause...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Balague, Nuria
Otros Autores: Saarti, Jarmo
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Witney : Chandos Publishing (Oxford) Ltd, 2011.
Colección:Chandos information professional series.
Temas:
Amerika Haus Berlin > Video Lending Library
ISO 9001
ISO 9001 Standard.
Libraries > Quality control.
Libraries > Standards.
Norme ISO 9001.
Bibliothèques > Qualité > Contrôle.
Bibliothèques > Normes.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
ISO 9001 Standard
Libraries > Quality control
Libraries > Standards
Qualitätsmanagement
Standardisierung
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Part 1. Quality management issues and the use of ISO 9001 in the library environment
  • 1. Quality approaches
  • 2. The ISO standards
  • 3. Origin and evolution of the ISO 9000 standard
  • 4. Which libraries use the ISO 9001 and why
  • Part 2. Building your library's quality management system according to the ISO 9001 standard
  • 5. Introduction
  • 6. Quality management systems
  • requirements
  • 7. Normative reference
  • 8. Terms and definitions
  • 9. Quality management system
  • 10. Management responsibility
  • 11. Resource management
  • 12. Product realisation
  • 13. Measurement, analysis and improvement
  • 14. The certification process
  • 15. Further ideas for improving the quality management system.

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