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The Concise Handbook of Management : a Practitioner's Approach /
Discover the practical tips to make you an effective, customer-oriented manager. Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner's Approach gives you an overview of everything you need to know about ma...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York ; Abingdon :
Taylor and Francis,
2011.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- What is management?
- A brief history of management
- The first three steps to becoming a good manager
- Understanding the importance of customers
- Management competencies and styles
- Getting the most from employees
- Organizational structures and cultures
- Managing change
- Managing conflict
- Managing teams and work groups
- Managing by objectives
- Quality
- Ethics
- Leadership
- Management: theory versus practice
- Managing in different cultures
- managerial decision making and problem solving
- Managing time
- Dealing with people in the workplace
- Written business communication
- Presenting yourself and your ideas: mastering the skills of a presentation
- Making meetings matter
- An outline for project or program planning
- Know your product
- Competitive advantage strategy
- The importance of marketing
- Tools for developing external and internal customers
- Pricing
- Business marketing and promotion: a checklist
- Advice
- An A-to-Z business success primer.