Cargando…
Erfolgreiche Kommunikation mit Kunden in der Bibliothek /
This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as th...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Alemán |
| Publicado: |
Berlin ; Boston :
De Gruyter Saur,
[2012]
|
| Colección: | Praxiswissen (Berlin, Germany)
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBSCO_ocn815276609 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 121029s2012 gw ob 001 0 ger d | ||
| 040 | |a N$T |b eng |e pn |c N$T |d IDEBK |d OCLCQ |d E7B |d EBLCP |d OCLCF |d DEBSZ |d OCLCQ |d DEBBG |d TJC |d OCLCA |d YDXCP |d OCLCQ |d DEGRU |d OCLCQ |d U9X |d OCLCQ |d QGK |d OCLCQ |d OCLCO |d OCLCQ | ||
| 019 | |a 812574237 |a 817816778 |a 903204449 | ||
| 020 | |a 9783110269550 |q (electronic bk.) | ||
| 020 | |a 3110269554 |q (electronic bk.) | ||
| 020 | |a 1283628031 | ||
| 020 | |a 9781283628037 | ||
| 020 | |z 9783110268973 | ||
| 020 | |z 3110268973 | ||
| 029 | 1 | |a AU@ |b 000051449382 | |
| 029 | 1 | |a DEBBG |b BV042348417 | |
| 029 | 1 | |a DEBBG |b BV043165087 | |
| 029 | 1 | |a DEBSZ |b 397282648 | |
| 029 | 1 | |a DEBSZ |b 421326751 | |
| 029 | 1 | |a DEBSZ |b 423176099 | |
| 029 | 1 | |a DEBSZ |b 47276361X | |
| 035 | |a (OCoLC)815276609 |z (OCoLC)812574237 |z (OCoLC)817816778 |z (OCoLC)903204449 | ||
| 050 | 4 | |a Z711 |b .B86 2012eb | |
| 072 | 7 | |a Z |2 lcco | |
| 072 | 7 | |a LAN |x 025000 |2 bisacsh | |
| 082 | 0 | 4 | |a 025.5 |2 23 |
| 084 | |a AN 76400 |2 rvk | ||
| 049 | |a UAMI | ||
| 100 | 1 | |a Brockerhoff, Christiane. | |
| 245 | 1 | 0 | |a Erfolgreiche Kommunikation mit Kunden in der Bibliothek / |c Christiane Brockerhoff. |
| 260 | |a Berlin ; |a Boston : |b De Gruyter Saur, |c [2012] | ||
| 300 | |a 1 online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Praxiswissen, |x 2193-0198 | |
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication. | ||
| 505 | 0 | |t Frontmatter -- |t Inhalt -- |t 1 Einleitung – Welchen Nutzen haben Sie von diesem Buch? -- |t 2 Der erste Eindruck – Das Anmeldegespräch -- |t 3 Professionellberaten – Das Auskunftsgespräch -- |t 4 Schulungen und Führungen entwickeln -- |t 5 Schwierige Situationen mit Kunden bewältigen -- |t 6 Beschwerdemanagement in Bibliotheken -- |t 7 Kundenorientierung in der Bibliothek -- |t 8 Sicher und gewandt auftreten -- |t Literatur und Internet-Links -- |t Sachregister -- |t Über die Autorin | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Public services (Libraries) |2 fast |0 (OCoLC)fst01083042 | |
| 776 | 0 | 8 | |i Print version: |a Brockerhoff, Christiane. |t Erfolgreiche Kommunikation mit Kunden in der Bibliothek. |d Berlin ; Boston : De Gruyter Saur, [2012] |z 9783110268973 |w (DLC) 2012027428 |w (OCoLC)793573651 |
| 830 | 0 | |a Praxiswissen (Berlin, Germany) | |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=494155 |z Texto completo |
| 938 | |a De Gruyter |b DEGR |n 9783110269550 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL893616 | ||
| 938 | |a ebrary |b EBRY |n ebr10606534 | ||
| 938 | |a EBSCOhost |b EBSC |n 494155 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 394048 | ||
| 938 | |a YBP Library Services |b YANK |n 9753337 | ||
| 994 | |a 92 |b IZTAP | ||