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This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as th...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Alemán |
| Publicado: |
Berlin ; Boston :
De Gruyter Saur,
[2012]
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| Colección: | Praxiswissen (Berlin, Germany)
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication. |
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| Descripción Física: | 1 online resource. |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9783110269550 3110269554 1283628031 9781283628037 |
| ISSN: | 2193-0198 |