Better patient feedback, better healthcare /

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Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time - let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedb...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Mahmud, Taher, Catto, Graeme
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cumbria, England : M & K Publishing, 2012.
Edición:1st ed.
Temas:
Physician and patient.
Patient participation.
Feedback (Psychology)
Physician-Patient Relations
Patient Participation
Patient Care > methods
Feedback
Relations médecin-patient.
Participation des patients.
Rétroaction (Psychologie)
MEDICAL > Physician & Patient.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Prelims; Contents; About the author; Introduction; Chapter 1 Fundamentals of Patient Feedback; Chapter 2 A Blueprint for Substantial Change; Chapter 3 The Role of Governing Organisations; Chapter 4 The Psychology of Better Communication; Chapter 5 Healing the Healthcare System; Chapter 6 Understanding Patient-centred Care; Chapter 7 Achieving Patient Involvement; Chapter 8 Dealing with Negative Patient Feedback; Chapter 9 Measuring Progress; Index

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